Privacy
Notice.

Depending on how you interact with us, we may collect the following information.

We collect information when you:

• contact us by email or telephone;
• complete a website enquiry form;
• request consultancy services;
• register for training or webinars;
• subscribe to newsletters;
• meet us at conferences or events; or
• interact with our website.

We use personal information to:

Under the UK GDPR, we rely on one or more of the following lawful bases.

1. ContractTo deliver consultancy, training and professional services requested by you or your organisation.
2. Legitimate interestsTo manage our business, improve our services, respond to enquiries and maintain professional relationships.
3. ConsentWhere you choose to receive newsletters or marketing communications, or where consent is otherwise required. You may withdraw consent at any time.
4. Legal obligationWhere we must process information to comply with legal or regulatory requirements.

We do not sell personal information.

We may share information with trusted service providers that help us operate our business, such as:

• website hosting and email service providers;
• cloud storage providers;
• accountants and IT support providers; and
• payment processors.

These organisations only process personal information on our behalf and under appropriate contractual safeguards. We may also disclose information where required by law.

We take appropriate technical and organisational measures to protect personal information, including:

• secure cloud services;
• encryption where appropriate;
• strong password management and multi-factor authentication;
• access controls;
• regular software updates; and
• staff confidentiality obligations.

We only keep personal information for as long as necessary. Typical retention periods include:

Information is securely deleted when it is no longer required.

Under UK data protection law, you have the right to:

1. Be informedAbout how your information is used.
2. AccessYour personal information.
3. RectificationCorrect inaccurate information.
4. ErasureRequest deletion of your information, where applicable.
5. RestrictionAsk us to restrict processing.
6. ObjectObject to processing in applicable circumstances.
7. Data portabilityRequest transfer of eligible information.
8. Withdraw consentWhere consent is the legal basis.

To exercise any of these rights, please contact us using the details below.

If you are unhappy with how we handle your information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO).